Responsible Gaming
Gaming Should Be Entertainment
Online pokies should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. While playing can be enjoyable, it's important to understand that the house always has a mathematical advantage. Never gamble with money you cannot afford to lose, and always set limits before you play.
Age Verification
You must be 18 years of age or older to participate in online gaming in New Zealand. This is a legal requirement. If you are under 18, please do not attempt to access online pokie platforms. If you are a parent or guardian concerned about a young person's gaming habits, please reach out to the support organizations listed below.
Warning Signs of Problem Gambling
Do you recognize any of these warning signs in your gaming habits?
- Chasing Losses: Continuing to gamble to try to recover money you've lost
- Hiding Gambling: Being secretive about how much time or money you spend gaming
- Increasing Stakes: Needing to bet more money to get the same excitement
- Loss of Control: Being unable to stop or reduce your gaming
- Neglecting Responsibilities: Gambling instead of attending to work, family, or personal obligations
- Financial Strain: Using money intended for bills, rent, or essentials for gambling
- Mood Changes: Becoming anxious, irritable, or depressed when not gaming
- Borrowing Money: Taking out loans or borrowing to fund gambling
- Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
If you recognize several of these signs, problem gambling may be affecting your life. Help is available.
Self-Help Tools & Responsible Limits
Most reputable online pokie platforms offer tools to help you stay in control:
- Deposit Limits: Set a maximum amount you can deposit in a day, week, or month
- Loss Limits: Set a maximum amount you're willing to lose before stopping play
- Session Time Limits: Automatically log you out after a set period of play
- Reality Checks: Pop-up reminders showing how long you've been playing and how much you've spent
- Self-Exclusion: Voluntarily ban yourself from accessing gaming platforms for a period you choose
Use these tools proactively. If a platform doesn't offer these safeguards, consider gaming elsewhere.
Support Organizations for New Zealand
New Zealand-Based Support
-
Problem Gambling Foundation (Aotearoa New Zealand)
Free, confidential support for problem gambling
Phone: 0800 664 262
Website: www.pgf.nz -
Gambling Helpline
24/7 free counselling service
Phone: 0800 654 655
International Support Resources
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GamCare (United Kingdom)
Support for problem gamblers across the UK and online
Website: www.gamcare.org.uk -
GamStop (United Kingdom)
National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk -
Gambling Help Online (Australia)
Counselling and support services
Website: www.gamblinghelponline.org.au -
Responsible Gambling Council (Canada)
Resources and support information
Website: www.responsiblegambling.org -
National Council on Problem Gambling (United States)
Help and referrals for problem gambling
Website: www.ncpgambling.org
If You Need Help
Seeking help for problem gambling is a sign of strength, not weakness. Whether you're experiencing minor concerns or significant difficulties, support is available and confidential.
Please reach out to the Problem Gambling Foundation or Gambling Helpline today:
- Phone: 0800 664 262 (Problem Gambling Foundation)
- Phone: 0800 654 655 (Gambling Helpline)
- Website: www.pgf.nz
If you or someone you know is struggling, taking action now can prevent greater harm. You don't have to face this alone.